Shipping Policy

At 305 Vitalabs, we are committed to delivering high-quality nutraceutical products in a timely and secure manner. Please review our shipping policy below for details regarding order processing, shipping timelines, and related information.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation, excluding weekends and holidays.
Custom, private-label, or made-to-order products may require additional processing time. Estimated lead times will be communicated prior to order confirmation.
Orders are not shipped or delivered on weekends or holidays.

Shipping Methods & Delivery Times

We partner with reliable carriers to ensure safe and efficient delivery.
Shipping times vary depending on destination, carrier selection, and product type.
Estimated delivery times are provided as guidelines only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout or provided via invoice, based on:
- Order size and weight
- Destination
- Shipping method selected
Any applicable taxes, duties, or customs fees for international shipments are the responsibility of the customer.

Domestic & International Shipping

We ship within the United States and to select international destinations.
International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
Customers are responsible for ensuring that products are permitted for import into their destination country.

Order Tracking

Once your order has shipped, tracking information will be provided via email when available.
Please allow up to 24 hours for tracking updates to appear.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery.
Contact us at info@305vitalabs.com with your order number and photos (if applicable) so we can assist you promptly.
We are not responsible for delays or damages caused by shipping carriers, but we will work with you to help resolve the issue.

Address Accuracy

Please ensure all shipping information is accurate at checkout.
305 Vitalabs is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses provided by the customer.

If you have any questions regarding shipping or delivery, please contact us at:

📧 info@305vitalabs.com
📞 202-813-0505